Change management is a challenging and continuous processthat requires a particular skill set for both leaders andmanagers. It is essentialfor leaders and change agents tounderstand and address the five most important questions:Why? What? Who? How? When?Inside, you'll learn the concept of change management,its impact on the company's business performance andsustainability, and the relevant issues associated with it.The author highlights the importanceof sustainable development,including economic, environmental, and socialelements and introduces different types of changes includingplanned, unplanned, incremental/marginal, transitional,and transformational ones.Various models of planned and unplanned changes arefeatured, including leaders as change agents; the conceptof resistance, reasons, sources, and forms of resistance tochange; definitions of values, attitudes, personalities, andperceptions of individuals; and how these determinantsaffect individuals' behaviors, attitudes, and responsestoward organizational change. Several organizationalexamples are provided throughout the book to illustratehow high-performance organizations grow their business.