Armstrong's handbook of management and leadership : developing effective people skills for better leadership and management Cover Image

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Armstrong's handbook of management and leadership : developing effective people skills for better leadership and management

Armstrong, Michael 1928- (Author).

Summary: "Armstrong's Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. As well as presenting the key skills required for effective management it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the Leading, Managing and Developing People and Developing Skills for Business Leadership modules which are part of the Chartered Institute of Personnel and Development's Leadership and Management Standards. and this new edition has been completely rewritten to bring it in line with these new modules. The book is accompanied by additional online material for use by instructors as well as an exhaustive set of questions and answers to help students test their learning"--Provided by publisher.

Record details

ISBN: 1621983803
ISBN: 9781621983804
ISBN: 0749465530
ISBN: 9780749465537
Physical Description: 1 online resource (x, 369 pages) : illustrations
remote
Edition: Third edition.
Publisher: London ; Philadelphia : Kogan Page, 2012.

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references and indexes.
Formatted Contents Note:	Part 1. Leading, managing and developing fundamentals -- Part 2. Approaches to HRM and L & D -- Part 3. People management processes -- Part 4. Management skills.
Source of Description Note:	Print version record.